Privacy Policy for vyntra.cyou

Last updated: 13 August 2025

This Privacy Policy describes how Bath & Glow (“we”, “us”, “our”) operating the website vyntra.cyou (“Website”) collects, uses and shares information when you access our services in the United Kingdom. Using the Website means you agree to this Policy; if you do not agree, please discontinue use.

1. Introduction and General Provisions

We process personal data lawfully, fairly and transparently under the UK GDPR and the Data Protection Act 2018, and, where relevant, the California Consumer Privacy Act (CCPA). This Policy applies to information gathered via forms, email, telephone, and cookies on the Website. Our goal is to tell you what we collect, why we need it, and how long we keep it.

2. Data We Collect

Personal data you provide may include your name, email, phone number, address and postcode, and project details you submit for quotes. Technical data can include IP address, device and browser type, pages viewed, referral URLs, time stamps and error diagnostics. We also use cookies and similar technologies; more about this is explained in our Cookie Policy.

3. How and Why We Use Data

We use data to deliver quotes, schedule surveys, perform our services, respond to enquiries, improve site reliability, prevent fraud, and comply with laws. With consent where required, we may use your contact details to send service updates or marketing relevant to your location in the UK. We do not sell personal data.

4. Sharing with Third Parties

We share information with service providers who help operate our Website and services — hosting, analytics, email delivery, customer support, and vetted subcontractors. These providers act on our instructions and must safeguard data. We may disclose data when required by law, to protect rights, or in connection with a business transfer.

5. Use of Third-Party Services

We use tools such as Google Analytics to understand how visitors use the Website and Google Ads to reach audiences. Cookies set by these providers may collect pseudonymised usage information. You can withdraw consent for non-essential cookies at any time via the banner or browser settings.

6. Data Storage and Security

Information may be stored on secure servers in the UK or EU. We apply technical and organisational measures such as TLS encryption in transit, access controls, staff training, and principles of data minimisation. While no online platform is perfectly secure, we take reasonable steps to reduce risks of unauthorised access, alteration or loss.

7. Your Rights

Under the UK GDPR, you can request access to your data, ask for corrections, object to certain processing, and request deletion where applicable. You may also withdraw consent for analytics or marketing cookies. We respond without undue delay, typically within one month. California residents have CCPA rights to know, delete, and non-discrimination.

8. Children’s Privacy

Our services are designed for adult homeowners and property managers. We do not knowingly collect data from children under 13. If you believe a child has provided us information, please contact us and we will promptly remove it.

9. Changes to this Policy

We may revise this Policy to reflect legal, technical, or business developments. Updates will be posted on vyntra.cyou with a new “Last updated” date. Where changes are material, we will provide additional notice where appropriate.

10. Contact Information

For privacy enquiries, data access or deletion requests, contact our team at hello@vyntra.cyou. You may also write to our registered address shown on the Contact page. Using the Website constitutes acceptance of this Privacy Policy.

By continuing to use the Website, you acknowledge that you have read and understood this Privacy Policy.